The Operations & Social Media Coordinator role is a key role in helping the Operations department manage the day-to-day administrative needs at the Harwell site. From a social media perspective, the role would work with the Investor Relations & Public Relations (IR & PR) Manager to coordinate company social media activities and support internal communications.
This role will naturally develop and progress into other areas as necessary and/or as the employee wishes to show an interest in evolving.
Key Responsibilities:
General Administration:
* Reception Duties; Act as the first point of contact for visitors to the site, liaising with relevant hosts and assisting where needed.
* Assist with administrative duties including formulating scopes of work, raising purchase requisitions, invoice verification, filing, scanning, and archiving.
* Using in-house systems including Veeva, SAP, Ultimo, and Microsoft Office Applications.
* Collection and distributing incoming post and acting as the shared point of contact for all outgoing post requirements.
* Keeping office stationery well stocked at all times.
* Managing lunchroom snacks and drinks for employees.
* Preparing Boardrooms for monthly Townhall meetings.
* Perform any other duties deemed suitable by the Operations department.
Managing Operations Soft Services:
* Oversee the management of facilities soft services ensuring all activities are well coordinated.
* Proactively develop areas of responsibility, interacting with relevant departments as required.
* Set agendas and act as minute-taker for Operations-led meetings.
* Assist with office and capex budgets and monitor spending against forecast.
* Assist with evaluating and optimizing processes, services, and new products.
* Assist with holiday and absence cover for site Facilities Management.
* Support the Operations Manager in Facilities administration.
Company Social Media Support:
* Work with the IR & PR Manager to coordinate and manage company social media channels.
* Plan company social media calendar, coordinating with internal teams to develop content.
* Create social media content using design platforms.
* Monitor social media for responses and mentions.
* Develop quarterly social media reports and make recommendations for future content.
* Research trends and new approaches to keep content fresh.
Internal Communications:
* Work with the IR & PR Manager and HR Team on internal communications.
* Coordinate with internal teams to keep company internal news pages up to date.
Other Responsibilities:
* Assist Executive Assistant with organizing catering for site-wide events.
* Participate as part of operations fire emergency team.
* Support health and safety compliance for areas of responsibility.
* Exercise reliability and strong independent judgment in emergencies.
* Good knowledge of services in facilities environments.
Qualifications and Experience:
* Demonstrable interest in communications, marketing, or related fields.
* Excellent soft services knowledge and facilities skills.
* Excellent awareness of health & safety legislation.
* General understanding of social media.
* Innovative thinker and creative problem solver.
* Strong attention to detail.
* Superb communication skills (verbal, written, listening).
* Collaborative nature with proven customer service skills.
* Relevant background in facilities services.
* Ability to manage own workload effectively.
* Excellent understanding of Microsoft Office programs.
* Demonstrate flexibility in working with teams.
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