Job Description
1st / 2nd Line Support Technician
Hybrid-working – WFH (x2 days) + Portsmouth (x3 days)
Market Rates (c£26,000 to £28,000 per year)
Plus excellent company benefits (including Employer Pension and BUPA)
The Opportunity:
Our client is looking for a 1st/2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email, and in person within the EPOS environment.
As a 1st / 2nd Line IT Support Technician, you will communicate with customers effectively, supporting their IT issues within the EPOS environment and escalating issues when required.
Skills and Experience:
* Over one year’s worth of commercial experience in an IT Support Technician role desirable
* Strong customer service experience
* Ability to meet deadlines and work within a team
* Understanding of EPOS systems desirable
* Understanding of Servers, TCP/IP, or experience using VNC all desirable
NB: The successful candidate will be put through a basic DBS check.
Please call Matthew Craig here at ISR Recruitment on 07512 328 925 to learn more.
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