We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic, company. Continual training and career progression are available for the right person.
As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience.
This is a permanent office based full time position. Salary £25K plus non salaried benefits and initially 1 day a week working from home
Responsibilities
* Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.
* To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.
* Work closely with the sales team to ensure customer needs and timescales are understood and met.
* Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.
* Collaborate with lenders and share best practices.
* Keep the company CRM system up to date at all times.
* Professionally handle phone and email communications
* Delegate tasks to the administrators.
* Compliance accountability
Key Skills:
* Educated to Degree level
* Excellent written communication skills
* Professional and engaging telephone manner alongside confidence in dealing with a range of clients.
* Priority and time management skills
* A team player and problem solver
* Aptitude for providing exceptional customer service.
* Commitment to the company values
* Computer and mathematical literacy
* Ability to work efficiently under pressure.
* Strong eye for detail
Short listing will begin immediately