* Drive a regular assessment of service in the Deloitte Technology (DT) service portfolio to validate services being offered are still relevant and warranted, while validating associated service types.
* Alignment/adoption of service portfolio concepts (Service terms, enrollments, budgets, SLAs, etc.) to all service areas in DT.
* Coordinate and manage technology, application and vendor service enrollments in alignment with TSSA applicable operating models (Common, Elective, SoW).
* Service Portfolio website ownership and evolutions in alignment with overall DTX Platform strategy.
* Coordinate the development, publication and ongoing lifecycle management of service terms for each of DTs technology and applications services in alignment with the TSSA.
* Own and coordinate activities related to add/changes/deletes of service in service portfolio in alignment with required governance bodies.
* Represent customer needs to service teams to drive ongoing alignment with customers on services and service terms to meet business needs.
* Provide ongoing thought-leadership to DT and DTTL on service portfolio management to further mature the service catalog in alignment with industry best practices and Deloitte's strategy.
* Ongoing consultation with OGC, Finance, Tax and Service teams for alignment to overarching Technology Shared Service Agreement including optimization of enrollment, SoW and other legal constructs to bind consumers to services.
* Provide a complete, correct, compliant inventory with associated meta data (unit costs, SLAs, cost recovery methodology, service types, etc) for all application, technology and vendor services in the CMDB.
* Alignment of ServiceNow ecosystem (e.g., CMDB) with Service Portfolio to ensure accurate and consistent report of service quality/health of service.
* Drives alignment of services terms with service owner and customer expectations.
* Coordinate activities to provide alignment of services with related operating budgets, including fee schedules, Statement of works across DT and Global Finance.
Bachelor's degree in information systems and/or equivalent work experience
* Relevant experience in a leadership role in a large, diverse, professional work environment
* Relevant professional experience in a large, diverse, multi-location, global network
* ITiL expertise including extensive experience and knowledge of service portfolio management, service level management
* Working knowledge of ServiceNow including Configuration Management Database (CMDB), Service Portfolio Management and IT Service Management
* Influencing, negotiating, diplomacy, cultural awareness
* Strong program delivery and program management experience
* Expertise managing across a matrixed organization to deliver technology solutions and results for functional leadership and stakeholders
* Ability to analyze, understand, and communicate complex ideas across a varied audience
* Ability to broker and/or mediate differing views and needs across stakeholder groups including service consumers and providers
* Manages budget, staffing, communications (internal and external), and prioritizing competing demand
Connect to your Industry
Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." Our hybrid working policy You'll be joining one of our innovative virtual communities based in UK Wide, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers, Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see About Deloitte to learn more about our global network of member firms. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.