Company: LKQ Europe
Job Overview
As a key member of the LKQ UK and Ireland branch management team, the Area Operations Manager is responsible for creating, developing, and driving high-performance and operational standards across their branches. These efforts directly support the organisation’s strategic objectives and plans, ensuring that the customer promise is consistently fulfilled.
The Area Operations Manager ensures a seamless customer experience by fostering collaboration, maintaining integrity, and exemplifying teamwork. In doing so, they ensure full alignment between sales and operations, contributing to the overall success of the business.
Key Responsibilities
* Drive and execute exceptional levels of customer service and operational excellence across the branches.
* Full accountability for the P&L, ensuring that each branch team delivers the operational strategy and maintains variable costs. This includes ensuring branches are operating effectively, with the correct controls, measures, and inventory management across the area.
* Drive improvement in scorecard metrics through strong local accountability.
* Work with the branch, sales, and Regional Management teams to identify areas of business growth.
* Manage payroll, headcount, distribution, and controllable operational contribution targets.
* Lead, manage, coach, and develop the talent within the branch management teams to ensure strong succession pipelines. Ensure the team has the tools and capabilities to execute the business plan and customer promise.
* Drive and ensure collaborative working across operations, retail, and sales to optimise productivity and ensure a seamless customer experience.
* Create and sustain an equitable, diverse, and inclusive environment where colleagues can be themselves. Responsible for ensuring the workplace is free from discrimination, harassment, and bullying.
* Lead the implementation of new processes, systems, and standards, whether physical, cultural, or behavioural, to ensure continuous improvement within the branch network.
* Be a role model and champion LKQ Values and act with integrity at all times whilst guiding, motivating, and leading your team.
Skills and Experience
* Experience leading a successful team.
* Ability to work collaboratively across multiple areas.
* Experience actively managing a customer pipeline/customer growth.
* Strong negotiation and influencing skills that are adaptable to both internal and external stakeholders.
* Experience leading change management.
* Demonstrable experience advocating company values.
What we offer
* 33 days annual leave (including bank holidays).
* Personal development leading to career opportunities across the UK & Europe.
* Contributory pension scheme.
* Life assurance.
* Support through our 24/7 Employee Assistance Programme for you and your family.
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