* Annual Salary: £24,000 plus bonus
* Location: Potters Bar
* Job Type: Permanent full time
* Office Hours: Thursday to Monday: 8am to 5pm/9am to 6pm/7am to 4pm. Tuesdays and Wednesdays off with Saturday and Sunday working which will be WFH once you are established
We are looking for an Operations Executive to join a fast-paced and progressive business located in the Potters Bar area.
This role requires a strong work ethic, adaptability, attention to detail, and the ability to work within a team.
The successful candidate will be a key player in maintaining the company reputation as a customer-first business operating at the highest ethical standards.
Day to Day of the role:
* Support the Head of Logistics to ensure jobs are allocated efficiently and effectively.
* Manage customer interactions, enquiries, and bookings while upholding the company’s values.
* Proactively support the Sales function by taking bookings and driving revenue.
* Resolve customer queries and complaints promptly.
* Assist Partners with job-related issues.
* Contribute to Quality Assurance Processes to monitor business performance and standards.
* Participate in Business Reporting and Compliance processes.
* Document and implement new processes as needed.
Key Daily Activities:
* Manage client communications across various channels, including web chat, email, and phone.
* Process bookings, job amendments, and cancellations in alignment with business terms and conditions.
* Monitor fleet capacity and ensure all time slots are met, communicating any changes to customers.
* Cleanse jobs and ensure they are accurately described before assignment.
* Support Collection Partners with job-related issues and ensure compliance documentation is received.
* Log and manage customer complaints, gather feedback, and maintain high customer satisfaction.
* Monitor and respond to online reviews and support carrier performance review processes.
* Review completed jobs and support internal quality assurance processes.
* Identify and resolve operational process gaps and keep the operations manual up to date.
Required Skills & Qualifications:
* Experience in an operations role is desirable.
* Strong interpersonal skills and the ability to multitask.
* Degree in a business-related subject is desirable.
* Proficiency in MS Office suite.
To apply for the Operations Executive position, please submit your CV and cover letter detailing your relevant experience.
#J-18808-Ljbffr