Role Profile: Service Centre Advisor
Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.
We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.
As part of The Sunday Times list of the Top companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.
We currently have exciting opportunities for a Service Centre Advisor based at our Cornwall Service Centre.
Responsibilities
1. Completion of general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring % compliance with all tasks.
2. Provide help and support to all colleagues and customers both internally and externally.
3. Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor and the Service Centre Manager.
4. Provide operational information and feedback to relevant management teams.
5. Liaise closely through clear and timely communication with external customers, Technicians and field management.
6. Assist with controlling and replenishing the consumable stocks for the Service Centre.
7. Ensure Health and Safety processes are adhered to on all occasions.
8. Any other ad-hoc duties requested or advised by the Service Centre Manager & Service Centre Supervisor.
Skills Required
9. Ability to work on own initiative and as part of a team.
10. Excellent communication skills both face-to face and via the telephone.
11. Able to demonstrate a good level of competence in planning and organizing own workload.
12. Flexible approach to work demands.
13. Proactive self motivator and able to work on own initiative.