We are seeking a dynamic and driven Client Team Manager for our client’s Expert Witness Department. This is a remote role although travel to meetings & events nationwide may be required. About the roleAs Client Team Manager your primary responsibility is to support and manage the team of Client Managers who work with a range of contacts including psychologists and psychiatrists and key business accounts such as solicitors, local authorities, prisons and Crown prosecution offices. The goal is to ensure that requests for a wide variety of assessments are delivered in line with the client’s expectations and that there is a consistent focus on a great customer experience.As Client Team Manager you will report to the Operations Manager and your direct reports will be 4 Client Managers and an Enquiry Handler in the Expert Witness Dept. Key responsiblities will include:
1. Identifying, building and maintaining rapport with key accounts to drive new business opportunities and responding quickly to leads
2. Ensuring all enquiries and quotes (via telephone, online, email) are achieved within company time frames
3. Managing own and team’s caseload to make sure client’s requirements are delivered in line with expectations and meets company’s service levels ensuring client’s requirements are met and where possible exceeded
4. Assuming responsibility for the entirety of client journey from the initial enquiry through to pos...