Order Management Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Order Management Lead
Your role and responsibilities
The Order Management Specialist will be responsible for internal and external customer care (e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Pinetops, NC ensuring customer satisfaction. The work model for the role is onsite in Pinetops, NC in ABB's manufacturing facility (#LI-Onsite). You will be mainly accountable for:
1. Owning the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met.
2. Pro-actively communicating with customers and internal functions to guarantee customer satisfaction by providing all relevant information.
3. Coordinating directly with scheduling, operations, quality, and shipping to ensure that the orders are completed and ship on time.
4. Ensuring the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Qualifications for the role
* Bachelor's degree with 8 years of experience, or associates with 10 years and HS with 12 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
* Demonstrated ability to work cross-functionally and communicate effectively with internal and external customers.
* Previous experience in a manufacturing setting (Electrification would be a plus) is preferred.
* Previous ERP experience strongly preferred (SAP is ideal).
* Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
* This role does not include relocation.
* Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. #J-18808-Ljbffr