My Public Sector Client is looking for a Housing Administrative Officer to join them on a Temporary Basis for 12 Weeks.
Hours: 21 Hours a week.
Pay Rate: £11.67 per hour.
Job Purpose:
To provide an administrative service across the Strategic and Private Sector Housing Service. To deliver an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities:
* To deliver a full range of administrative functions including, distribution of incoming and out coming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.
* Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query.
* Maintain and input data into a range of databases/spreadsheets to support the Service.
* To administer and make payments of petty cash in accordance with Audit Regulations.
* Posting/emailing customer satisfaction surveys and/or carrying out telephone or electronic surveys and inputting data onto a spreadsheet/ database.
* To support customers with the completion of housing applications including obtaining and checking relevant supporting documents.
* Monitor the status of void properties and ensure timely and appropriate advertising and uploading of property adverts to the Letting system.
In order to apply you must possess the following.
* Significant experience of clerical / office administration duties.
* Experience working with computerised systems.
* Experience working with Microsoft Office.
* Experience of working in a Customer focused environment.
* The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post.
* Ability to accurately input and extract information from Systems and spreadsheets.
* Be organised with ability to meet targets and deadlines