Job summary
An exciting opportunity has arisen to join a well-established Directorate operational management team in the delivery of performance standards and day to day services.
With a proven track record of collaborative working and engagement, the successful candidate will be able to demonstrate sound operational knowledge with an interface to operational experience.
We welcome applicants who are highly motivated, understand the current challenges for operations within the NHS and have the ability to build strong working relationships in order to influence and change practice.
The Assistant Operational Support Manager will work closely with the operational teams to support in delivering a diverse range of operational plans, assisting with data collection/analysis and contributing to operational service delivery and more specifically with the development of a new Digital Clinical System.
Hours per week:
Main duties of the job
1. Plan, organise and monitor the services of the directorate/specialties by working on their own initiative to monitor the workload and flow of activity; ensuring the smooth running of the service by prioritising work flows and implementation of new initiatives, in conjunction with the senior team.
2. Provide high quality project, service administrative support including information and analysis.
3. Maintain the efficiency of the service by ensuring that plans are in place for adequate cover including arrangements for planned and unplanned absence, and that comprehensive, up to date plans are in place to ensure that a consistent standard of service is maintained.
4. Support systems and processes to ensure services are effectively implemented and evaluated according to agreed policies, procedures and guidelines.
5. Monitor, proactively manage and escalate, with the support of the service manager(s), where appropriate issues regarding performance against relevant NHS standards and patient expectations.
6. To support and maintain systems and processes to ensure that the administration service is comprehensively assessed, appropriately planned, effectively implemented and evaluated according to agreed policies, procedures and guidelines.
7. To assist in the performance management and capacity planning.
8. To assist with the control of expenditure, ensuring it remains within budget for all administrative areas.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
9. Degree / appropriate management qualification or equivalent
10. Knowledge and experience
11. Supervisory/people management experience
12. Current Professional and NHS Issues Importance of equality, diversity and rights
13. Sound knowledge of confidentiality in accordance with Data Protection Act and national/local guideline
Desirable
14. Management / leadership qualification / course
Values
Essential
15. A commitment to quality and safety.
16. A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
17. A listening, learning and leading approach.
18. A commitment to work together to create the best outcomes.
19. Must demonstrate the Trust's values around both raising concerns at work, and how to treat others who raise concerns.
Skills
Essential
20. Excellent verbal and written communication skills
21. Ability to write detailed and accurate reports.
22. Effective customer service skills.
23. Ability to understand and manage health records/waiting lists and computer system.
24. Ability to prioritise own work across the service, liaising with other staff & teams
25. Ability to identify problems develop creative solutions.
26. Good interpersonal skills
27. Decision making autonomy.
28. Demonstrate good organisational and time management skills.
29. Ability to motivate and develop people.
30. Proactively manage change
Physical Requirements
Essential
31. Good attendance record.
32. Ability to perform a wide range of duties according to the Job Description
Other role requirements
Essential
33. Please refer to the job description and person specification for further details regarding the role requirements