What's involved with this role:
Temporary Housing Repairs Administrator
Guildford 5262298
Key Requirements:
Educated to GCSE level or equivalent to include English and Mathematics.
Administrative experience in an office environment.
Local authority work experience.
Minute-taking skills.
This role provides direct support to tenants, understanding the issues they are reporting, trying where possible to help them resolve simple issues themselves but always providing access to tradespeople when a fault needs a repair and getting our tenants the help, they need to keep properties safe and secure.
Key Responsibilities:
Provide direct support to customers on the telephone and through correspondence.
Assess and process housing repairs work on our Orchard system.
Update changes to repairs work jobs.
Liaise and work flexibly with our Housing Repairs Team and contractors.
Work effectively with other specialist teams across the council.
Process invoices, liaising with contractors, answering enquiries.
Providing updates to customers and prioritising jobs in conjunction with the Team Leader and caseworkers looking after repairs.
Administrating queries, arranging repairs, new tenancies and swaps for our rental garage stock.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: Guildford 5262298
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.