Job Title: Quality & Compliance Partner
Location: Chesterfield, Derbyshire - S41 7SL (Hybrid)
Salary: Up to £35,000 Per Annum
Working Pattern: 37.5 hours per week – Remote Working
Role Overview
The Quality & Compliance Partner will work collaboratively with the operations team to create an environment of continuous listening and learning to enhance the services, environments, and outcomes that are delivered to the people we support.
Working across a given geographical area, the Quality & Compliance Partner will engage with the regulatory frameworks, Q&A process, H&S regulation, risk management, specialist support, and all aspects of governance.
The Quality & Compliance Partner will drive outstanding performance and innovation through responsive and adaptable approaches to coproduction and engagement with the people we support and those involved in their care.
Skills and Experience
* Registered Manager award (QCF5 or equivalent) or relevant professional qualification
* Experience working as an operational manager delivering high-quality person-centred care.
* Leading, managing, and developing/coaching teams to deliver high-quality person-centred support.
* Developing improvement plans and sustaining quality improvement.
* Completing audits and utilising an evidence-based assessment to drive quality improvement.
* Using data, reporting, and metrics to drive quality improvements.
* Working in partnership with the people we support and their families/careers.
* Writing support plans, risk assessments, leading reviews.
* Using information communication technologies effectively.
* A comprehensive understanding of regulation and contract compliance inspections and frameworks.
* Developing/reviewing operating policies, processes, and procedures.
Key Objectives
* To support the Regional Quality Lead to develop and implement the strategic quality governance framework, ensuring the organisation maintains a progressive and adaptive approach to person-led, specialist care and support.
* To act in accordance with the Level 3 Quality Assurance Code of Practice and the Quality Governance Team Charter.
* To provide leadership and support in interpreting and implementing the relevant best practice and regulatory frameworks in a person-led manner.
Governance
* Complete a schedule of visits in accordance with the Level 3 Quality Assurance Code of Practice, producing high-quality audit reports and action plans, and communicating these effectively.
* Utilise quality data, reporting, and metrics to identify themes and trends and to provide targeted support to operational managers to take corrective action and/or recognise innovation.
* Support the Nominated Individual and Registered Managers in all aspects of regulatory compliance, registration, inspection, and reporting processes.
Proactive Support
* Complete proactive Level 3 quality assurance monitoring and coach and mentor managers to achieve outstanding care and support.
* Support people with lived experience to check the quality of the care and support provided.
* Develop organisational excellence through participation in sector-wide initiatives.
Reactive Support
* Undertake responsive audits/spot checks in response to quality performance metrics and data as required by the Regional Quality Lead.
* Undertake independent investigations of key areas of quality and safety as required by the Regional Quality Lead.
How we will support you
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.
Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!
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