Job summary The Resourcing team is a modern forward thinking service within the People Directorate which manages a range of workforce related systems such as Allocate e-rostering, Trac Recruitment and Electronic Staff Record (ESR). The successful applicant will work under the supervision of the Rostering Team leader, helping system users with support requests, answering e-mails and telephone calls, dealing with problems or sign-posting to someone who can as well as helping to ensure that data in systems is accurate. Over time you will learn how to configure and manage systems and basic training of new users. The successful applicant will demonstrate a keen interest in IT systems and technology and have willingness to learn and develop communication skills, including telephone work. The Resourcing team has a great record of helping apprentices to progress in their careers, with the last three all going on to gain employment within the team. Here's what Rhys, Rostering Information Analyst and former Resourcing Apprentice had to say on his experience with us: "During my apprenticeship I noticed that my outlook completely changed, as I became much more confident in my own abilities. Being given the opportunity to learn and experience many different situations made a huge difference. The team and management are really supportive and I would recommend an apprenticeship with the Resourcing team." Main duties of the job Support and assist in office administration on a day to day basis as workload determines, reacting to changes in priorities as service dictates. Maintain and improving your skills through continued professional development and a structured personal and professional development plan agreed with your Line Manager. Provide administration support with responding to the E-Rostering and Loop email Inbox's. Dealing with telephone calls and enquiries efficiently in a polite and professional manner. Ensure that all data is up to date on the Allocate Systems. Processing of new and existing employees on Allocate Systems. Attend administrative team meetings for peer support, contribute to discussion and sharing best practice About us The E-Rostering function is part of a wider Resourcing department, which sits within the People Directorate. Taking up this role in E-Rostering will mean you are part of a progressive Resourcing function, with opportunities to develop skills and career development in all areas of workforce systems and processes. Date posted 07 November 2024 Pay scheme Other Salary £12,514 a year National Apprenticeship Wage, Depending on Age Contract Apprenticeship Duration 18 months Working pattern Full-time Reference number 285-4932-CORP Job locations Civic Centre Wolverhampton WV1 1SL Job description Job responsibilities Please see attached Job Description and Person Specification for a more detailed overview of the role. Job description Job responsibilities Please see attached Job Description and Person Specification for a more detailed overview of the role. Person Specification Essential Essential oComputer literate with Microsoft packages oAble to communicate clearly both verbally and written information Desirable oGood general education to GCSE to level C or above or equivalent including English Language and Maths Person Specification Essential Essential oComputer literate with Microsoft packages oAble to communicate clearly both verbally and written information Desirable oGood general education to GCSE to level C or above or equivalent including English Language and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Black Country Healthcare NHS Foundation Trust Address Civic Centre Wolverhampton WV1 1SL Employer's website https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)