We are offering both full & part-time contracts and flexibility, but the role does entail late nights and weekends, in line with the operational timings Job summary: The House of KOKO, a luxury members' club spanning four floors, including a rooftop dining space, cocktail bars, a piano lounge, and a hidden speakeasy, is seeking an engaging, service-driven Waiter to deliver world-class hospitality and create memorable guest experiences. As a Waiter, you will be at the forefront of guest interactions, ensuring seamless service, a warm and welcoming atmosphere, and a refined yet personable approach. You will work closely with the front-of-house team to deliver an immersive dining and bar experience, ensuring that every guest feels valued, engaged, and eager to return. With a genuine passion for hospitality, a proactive mindset, and a keen eye for detail, you will play a key role in shaping the atmosphere and energy of the club, making every service moment polished, dynamic, and on-brand. Role & Responsibilities: Deliver impeccable and engaging service, ensuring every guest interaction is seamless, personalised, and welcoming. Create a vibrant and immersive atmosphere, setting the tone for a memorable and elevated experience. Anticipate guest needs with an intuitive and proactive approach, exceeding expectations at every opportunity. Maintain floor presence and energy, ensuring service remains polished, efficient, and aligned with the club’s ethos. Work closely with bar, kitchen, and floor teams to provide a smooth and cohesive guest experience. Identify opportunities to elevate guest experiences and drive revenue through personalised recommendations and upselling premium offerings. Ensure all areas are fully set and ready for service, aligning with brand expectations and operational standards. Support in coordinating reservations and table service, ensuring a smooth and seamless guest flow. Monitor guest interactions, floor activity, and service delivery, stepping in proactively to resolve challenges. Assist with service process improvements, working with management to optimise guest satisfaction and efficiency. Work alongside senior team members to uphold high service standards, fostering a culture of accountability, engagement, and teamwork. Contribute to ongoing training and service development, ensuring consistency and best-in-class execution. Lead by example with a positive, solutions-driven attitude, inspiring colleagues to strive for excellence. Uphold health, safety, and licensing compliance in all areas of service, ensuring a safe and professional environment. Maintain venue policies, guest protocols, and service expectations, ensuring precision and consistency at all times. Work alongside management to uphold quality control, from presentation to guest engagement. About You Minimum 1 years’ experience as a Waiter in a luxury hospitality, members' club, or high-end dining environment. Dynamic and personable, with a natural ability to connect with guests and enhance their experience. A strong understanding of food, wine, and cocktails, with a passion for continuous learning. Excellent communication and interpersonal skills, able to engage effortlessly with guests, members, and the team. A team player, eager to work collaboratively and contribute to a positive and high-energy service environment. A keen eye for detail, ensuring service delivery remains precise, polished, and on-brand. A commercial mindset, understanding how to elevate experiences and enhance guest spending through thoughtful recommendations. Availability to work flexible hours, including evenings, weekends, and high-profile events. Please note we are only able to consider applicants with the right to work in the UK