Admin Support for Respiratory Physiology Team
Administrative support is required for 15hrs per week to cover maternity leave.
This is to support a small team of respiratory physiologists in the lung function department at Stepping Hill Hospital.
Main responsibilities would be to book appointments, manage telephone enquiries and scan documents.
Main duties of the job
1. Process referrals/appointment bookings on the Patient Administration System/SOLUS
2. Answer general telephone enquiries and direct enquiries to the appropriate staff or department so they can be resolved.
3. Scanning of referrals / completed contraindications forms to the appropriate trust systems.
4. Provide admin support by printing work-lists off the Trust Systems and booking appointments.
5. Ensure workloads across the department are prioritised and up to date.
6. Sort and distribute incoming emailed referrals to the team.
7. Prepare outgoing mail ensuring all patient correspondence has the appropriate paperwork enclosed in the envelope.
8. Undertake any other duties which are deemed appropriate to the band when requested by Senior Staff.
9. Contact and communicate with Patient Access Business Group team, Consultants, Nursing staff, Business managers, secretaries, other hospitals, and all departments.
10. Deal with general enquiries from patients, relatives and other departments.
11. Participate in local team brief.
12. Personal responsibility to ensure that all scanning is accurately completed.
13. Ensure that referrals are processed in a timely manner in line with trust KPI's.
14. Take responsibility for patients and callers in terms of problem solving and general enquiries.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union - for local financial advice
Job responsibilities
Please refer to the attached Job description and person specification for more details on responsibilities.
Person Specification
Education and Qualifications
* 5 GCSEs (A-C) or equivalent
Knowledge
* Keyboard and IT skills (knowledge in Microsoft Excel and Word amongst other packages)
Experience
* Excellent communication skills - telephone, email and face to face.
* Ability to work both as part of a team and on own initiative.
* Keyboard and IT skills (experience using Microsoft Excel and Word, amongst other packages).
* General Office Experience.
Skills and Abilities
* Remain calm under pressure.
* Commitment to take on new challenges.
* Methodical/Organised approach to work.
* Ability to multi-task.
* Sensitive to the needs of others.
* Confident and Enthusiastic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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