Responsibilities:
- Provide exceptional customer service to homeowners via phone.
- Assist homeowners with inquiries, concerns, and requests in a professional and timely manner.
- Identify the caller’s needs, manage expectations, clarify information, research any issues, and provide solutions while responding to their inquiry.
- Analyze customer feedback and provide suggestions for improvement.
Experience:
- Previous contact centre experience is essential.
- Strong phone etiquette and communication skills.
- Fluent in English.
- Proficient in Microsoft Office.
Job Types: Full-time, Permanent
Pay: £25,650.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
* Yearly bonus
Benefits:
* Bereavement leave
* Casual dress
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free flu jabs
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Private medical insurance
* Referral programme
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* No weekends
* Overtime
Application question(s):
* Have you worked in a contact centre environment in the last year?
Education:
* GCSE or equivalent (preferred)
Experience:
* Contact centre: 1 year (required)
Work Location: In person
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