Senior Associate - Infra Unix Support - server patching, Linux backups, server builds, BAU Service
What you will be doing:
* Provide operational shift support for Production, Test and Development Linux Infrastructure.
* Responsibilities include Linux backup/restores, daily health checks, maintenance tasks, break/fix, server builds and server patching.
* Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
* Work closely with 3rd party vendors to provide support for products such as RedHat Linux, Veritas Cluster Server, etc.
* Investigate defects or problems; work with internal teams and external vendors to identify solutions and support any fixes that are required as part of service improvement.
* Participate in periodic corporate Disaster Recovery testing activities.
* Follow the Change Management procedure and other standard practices in installing, configuring and supporting Linux Infrastructure, Veritas Cluster Server and related items in Dev, Test and Prod environments.
* Upgrade or maintain software at a time when the impact to the business is minimised.
* Execute the failover for the Linux and application services as required.
* Create, maintain and review operational process and support documentation.
* Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
* Participate in planned weekend work as required and as part of the on-call responsibilities.
* Support periodic patching activity (usually quarterly).
What we're looking for:
* Possess a strong service-oriented mindset who can consistently deliver a high level of service to the business.
* Good understanding of ITIL practices.
* Good working knowledge of Linux Operating Environment, Clustering Technologies, Virtualization, Cloud Computing (AWS), DevOps Tooling, TCP/IP Networking.
* Experience in Shell Scripting, Ansible Playbooks, Python.
Professional Qualifications/Certifications:
Essential:
Prior IT operational support experience across business-critical Production infrastructure support, applications and database services.
Desired:
Industry Standard IT certification - AWS/Linux (Redhat)/VMware/Symantec VCS.
ITIL certification.
Permanent role - Hybrid - Canary Wharf based.
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