At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen. Subject Support Manager – Languages 12-month fixed term contract Locations: Guildford, London, Manchester or Milton Keynes South: £43,401 - £49,393 North: £41,684 - £47,436 Hybrid with extensive travel Closing date is 6th January 2025 Would you like to use your language skills in a varied role, with regular contact with teachers/stakeholders in the language community? Would you like to work in a role where you will be helping with the creation of resources and training, as well as attending conferences and delivering presentations. Tangible influence is in your grasp. This is a truly great time to join AQA, the leading provider of accessible qualifications and support services for teachers and students in the UK, working within your subject specialism as we grow and diversify our support and product offerings. Landscape Being part of the Subject Support team at AQA, you will be pivotal in directly supporting our customers across the range of languages we offer and ensure that AQA is the go-to board for your subject. Subject Support is focussed on providing high quality support for all our customers. You will liaise with a wide range of subject stakeholders across the UK and work closely with Product Management to provide invaluable insight about how the specifications are delivered in the classroom and what matters most to teachers. Purpose You will be able to communicate clearly and effectively with our teaching community to support enquiries around our specifications and assessments. As an educational professional you will understand teachers’ needs and pressures and feed this into the delivery and support materials and events you are involved with. In this role you will be able to make a real contribution to educational reform and influence on subject level policy for languages. What's in it for you? Career Fantastic opportunity to take your assessment and curriculum knowledge from the classroom and support teachers across the UK and abroad in the delivery of their GCSE and A Level courses. You will gain valuable insight into assessment content and materials. Travel regularly to meet with teachers on a face-to-face basis, with occasional overnight stays and take part in team days in our offices to share best practice with colleagues. Contribute to and influence discussions in your subject specialism and represent AQA at key external conferences and national events. Enhance and develop your career. Personal A focus on personal and professional growth and development A company who focuses on health, well-being and sustainability by enabling access to Private Medical Insurance, Electric Vehicle Leasing scheme, a Health Care Cash Reward Plan, Life Assurance and an employee assistance program A company who invests in your future with a really strong pension offer (up to 11.5% employer contributions) 25 days’ annual leave plus bank holidays, rising to 30 days with service, extra closure days at Christmas and access to volunteering leave. What you will do as a Subject Support Manager – Languages Respond to a range of email and telephone enquiries from schools and education centres providing a high quality and responsive customer service. Deliver key messages around languages to teachers and other external stakeholders Support teachers to plan and deliver our Languages specifications. Engage with teachers both face to face and online using our support materials to support their continuous improvement. Act as an internal consultant for Languages to provide insight and training for other colleagues in customer facing teams. Work with external bodies such as subject associations, Ofqual and the DfE What you need to succeed? Recent experience of teaching GCSE and/or A-level in French, German or Spanish, or in another specialist languages Ability to travel extensively with overnight stays on occasion. Confidence in communicating with and presenting to customers in a clear and empathetic way, handling objections as they arise. Sound understanding of the assessment processes at GCSE and A-level along with a good understanding of the wider educational landscape. Ability to articulate effectively the key benefits of AQA’s full Languages suite. If you share our passion for education and possess the experience and qualities we’re looking for, we’d be delighted to hear from you. What’s next? Please submit a CV and Cover letter for consideration. Expected start date to be in line with teacher notice periods or before if appropriate. PRO22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary The key purpose of your role is to support customers, improve customer satisfaction and experience to achieve Customer and Product and organisational objectives. Your role will contribute to and support the planning and delivery of all activities for your subject(s). The focus will be supporting customers and selling our qualifications through subject expertise, to retain and grow our market share. You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed. The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.Landscape: • To understand the educational landscape particularly within your subject area. • To understand and engage with the strategic priorities of AQA and its evolving structure. Activities: Achieve challenging goals and milestones for delivery of your subject(s). Contribute to planning, monitoring, and delivering Customer and Product priorities for your subject(s) Eg) contribute to the creation, monitoring and delivery of subject focused annual plans Use relevant systems, reports and dashboards to support and record delivery for your subject to meet delivery targets. Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities. Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events. Contribute to effective identification and management of risks and dependencies. Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction. Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries. Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight. Be a brand advocate for AQA with customers and associates. Represent the team, subject, and Customer & Product as part of wider organisational projects and priorities. Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding. Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy. Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject. To be successful in this role, you will need to demonstrate: An excellent understanding of the subject, specifications, and current pedagogy Excellent communication and presentation skills in line with AQA brand and tone of voice Former teaching experience or ability to demonstrate credibility with teachers Leadership skills including stakeholder engagement and collaborative working Influencing and brand advocacy Organisation, planning, and prioritisation skills A continuous improvement mindset A big picture mindset The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages Ability use relevant data to inform effective delivery and support monitoring of impact to customers Modelling of organisational values and behaviours An understanding of AQA’s assessment products, processes and practices relevant to your subject(s)