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Domestic Appliance Engineer - Cambridge, Cambridgeshire
Client:
Pacifica
Location:
Cambridgeshire, United Kingdom
EU work permit required:
Yes
Job Reference:
8a526d6de36c
Job Views:
5
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Domestic Appliance Engineer - Cambridge
Pacifica is one of the UK’s largest providers of outsourced support and repair of domestic appliances. Employing over 250 fully qualified engineers, we repair over 350,000 appliances every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.
Our Purpose: We exist to keep households running while protecting the environment.
Our Vision: We are proud to care for our customers’ appliances for a more sustainable world.
About the role:
As an experienced field-based domestic appliance engineer, you will be provided with the tools to win and succeed. Our field community of employed engineers is there to share best practices and to feel part of a team, creating and delivering service excellence for every customer. Every day, you will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams who work productively to repair our customers' appliances in their homes.
You’ll work collaboratively with our teams to deliver a first-class service to our customers, demonstrating good communication skills, a can-do attitude, enthusiasm for problem solving, and the passion to repair our customers' appliances on the first visit. You must have a minimum of 2 years’ experience in the white goods repair sector and have up-to-date working knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers.
You will receive a full company induction into the Pacifica family, setting you up for a great career with us.
Powering Pacifica:
Our employees are integral in achieving our vision, and our field engineers are the essential fuel powering our success. Pacifica is powered by our people; they’re at the heart of what we do. We recognize the value our people bring, which is why we consistently improve and invest in specialized training, appliance test equipment, engineer PPE, and bespoke in-house service software to ensure you have all the tools available to you to do your role efficiently and safely.
* We operate a City and Guilds Assured Training scheme, providing product upskilling if required.
* Specialized Manufacturer Training is available from leading appliance brands.
* Our Office Team plans engineers’ daily routing, ensuring efficiency and ease of navigation.
* Engineers can see their jobs in advance and pre-order required parts.
* Our engineers are supported daily by regional service managers and office-based service desk teams.
What you will receive from us:
* Competitive salary with quarterly wage increases based on performance, up to £50,000 per annum, for a 40-hour week.
* Bonus scheme available to increase your earnings.
* Working 8-hour days (usually 9am-5pm), Monday – Friday.
* Pre-planned routes and drive time included.
* Intime daily parts delivery to a designated collection point close to your location.
Additional Benefits:
* Company van, including air-conditioning, electric windows, fuel card, uniform, specialist tools, mobile tablet, and PPE.
* Company Pension scheme.
* Private van use (optional, subject to HMRC Tax rules).
* Up to 33 days annual holiday allowance, including 8 bank holidays.
* Wellbeing and fantastic work-life balance.
* Excellent opportunities for progression and promotion within our business.
* Death in service benefit at 3x salary.
* Company online retailer saving portal.
* Complimentary Multi Appliance Protection for your home appliances.
* Costa card gift cards – monthly nominations by Team Managers.
* Entry into Monthly Cash Prize Draw.
* Van stock supplied and automatically replenished based on personal usage.
* Daily spare parts delivered in-time to a Bybox pickup location.
* Easy to use in-house engineer software for repair visits.
* No sales targets for customer consumables.
IMPORTANT: You will need to hold a full UK manual Driving Licence with no more than 6 points.
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