Main area: Ward Clerk Grade Band 2
Contract: Permanent, Fixed term post for 7 months also available
Hours: Part time - 22.5 hours per week (Monday to Friday between 0700-1900, including a weekend 0800-1600 once every 4 weeks)
Job ref: 387-S9446-TJ
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £23,615 pa pro rata
Salary period: Yearly
Closing: 25/03/2025 08:00
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The Division of Surgery at the Bristol Royal Infirmary is looking to recruit two Ward Clerks to join our multi-disciplinary team on our newly opened short stay surgical ward. This will be a fast-paced and exciting environment specialising in the care of acute surgical and trauma patients.
Are you an organised and efficient person with excellent interpersonal skills who will relish the opportunity for personal development in this challenging environment where no two days are the same? Are you adaptable and able to manage your own workload? Previous experience of working within a hospital setting or in a clerical/receptionist role is essential. If you look forward to becoming part of a diverse, dynamic and committed healthcare team, then this is the post for you.
Two positions available - 2 x Permanent for 22.5 hours.
Main duties of the job
Communication:
* To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
* Show a caring and professional approach towards patients and visitors when carrying out all duties.
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
* To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
Organising and Planning:
* Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards.
* Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward.
* Prepare patient notes for coding within the relevant deadlines set by the coding team.
* To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required.
* To undertake the role’s duties in the case of a major incident in your department.
* Attend appropriate meetings as required by the role’s line manager.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Detailed job description and main responsibilities
For more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
Knowledge and Experience
* Previous reception or customer facing experience in a healthcare or public setting.
* Previous NHS experience.
* Clerical/administration experience including filing and/or reception.
Skills and Abilities
* Excellent/professional telephone/reception manner.
* Flexible approach to duties.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Able to communicate clearly and act quickly in an emergency.
* Tidy and methodical working practice.
* Ability to work effectively in a busy team, adjust to change and motivate others.
* Ability to work independently and as part of a team.
* Confidence to handle difficult conversations with patients, relatives and carers.
* Good IT skills including Microsoft packages.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT: Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
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