Patient Service Advisors are responsible for welcoming patients, call handling and booking appointments, providing general administrative assistance to the practice team, and directing patients to the most appropriate service or healthcare professional in a friendly, positive and compassionate way. Responsibilities: Answer and navigate incoming calls to ensure call wait times are kept to a minimum. Welcome patients appropriately in person and respond to all queries and requests for assistance, with kindness. Deal with internal and external enquiries, such as taking and passing on accurate messages from patients and other associated healthcare agencies. Process and redirect tasks from practice emails. Take payment for private services. Book appointments in line with written protocols, appointment and other clinical IT systems, recognise and understand life threatening situations and react accordingly.