About the role
Start dates Monday 16th September 2024
Training hours and location - Training is based on-site Monday-Friday for between 8-12 weeks.
Shift pattern and hybrid - We have one shift option, which is hybrid, 2 days per week in the office, after training completion.
Shift A - Tuesday to Saturday, Tuesday – 12:00-17:00, Wednesday – 12:00-19:30, Thursday – 12:00-19:30, Friday – 14:45-22:15, Saturday – 08:30-18:00
You will play an active role in protecting both The Very Group and our customers from fraudulent activity, looking after incoming responses to The Very Group fraud checks and investigating unusual activity on our Customer accounts.
Working with a diverse range of people and stakeholders, both internally and externally. It’s a fast-paced, super demanding and is an everyday busy role for someone who thrives with this work, and can spot where something is not right and drive the right decisions to ultimately protect our customers.
Ideally you will have experience in a regulated environment, but if you don’t have regulatory experience, don’t worry our training team will provide all the skills required, so please still apply! We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things,or someone who has curiosity about Fraud Investigation from a University degree or College course.
1. Assessing and analysing potentially fraudulent activity on both new applications and existing customers, working to internal and external guidelines.
2. Receiving and assessing inbound calls from victims of fraud, or customers who have referred orders.
3. Investigating potential Anti Money laundering activity using industry-standard practice.
4. Pro-actively responding to new fraud trends or behaviours using proven feedback methods
5. Referring issues to Team manager only in instances where prescribed limits of authority are about to be exceeded
Some of our benefits
6. Flexible, hybrid working model
7. Inclusive culture and environment, check out our Glassdoor reviews
8. 23 days holiday + bank holidays
9. Udemy learning platform
10. Bonus potential (performance and business-related)
11. Up to 25% discount on Very.co.uk
12. Matched pension up to 6%
13. More benefits can be found on our career site
How to apply
Please note that the talent acquisition team are handling this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS and CRB check.