Provide a comprehensive secretarial service, organising and making arrangements, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales. Proactively manage diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that all Consultants/others are briefed on any difficulties, problems or issues. Build and maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients. Exercise own judgement, based on acquired knowledge and experience, as to when to deal with queries personally and when to contact the Consultants or clinical professional, and with what degree of urgency, according to agreed guidelines. Be fully conversant with all required electronic systems for correspondence, including specialist computer systems associated with the management of patients and/or health information, and being able to obtain information using the Intranet. Represent the Division at meetings, both as a participant, and/or to produce minutes, document notes and action plans, distributing information as required. Prioritise work, and take appropriate steps to manage incoming and outgoing requests for action and/or information, including follow up, according to agreed timescales. Prioritise and take appropriate action concerning clinical investigations and other appropriate matters within guidelines agreed by the Consultants or clinical professionals. Provide information to patients/relatives and carers where appropriate, including agreed information on waiting lists, tests and referrals, according to agreed guidelines, where appropriate. Participate in the co-ordination, organisation and production of duty rotas, including on-call duty rotas, where appropriate. Prepare and produce documentation, handbooks, and any relevant information packs, by liaising with others to ensure accuracy, consistency and completeness of information. Support the Consultants/clinical professionals in audit activity as necessary including managing databases, obtaining information and preparing questionnaires and in the presentation of the results. Support the Consultants/clinical professionals in any other role they undertake within the Trust, Deanery, Royal Colleges or voluntary organisations.