Every Voice Project Support and Administrator
Lincolnshire Partnership NHS Foundation Trust
Do you have experience of accessing inpatient services in the last 5 years? Are you passionate about ensuring the voice of all our patients are heard and that we work together to co-produce solutions to issues identified?
This role will support the Every Voice Guardian and Every Voice Group as well as the Patient Experience Team to ensure patients' voices are heard and acted upon using the 'Ask, Listen, Do' approach. The role is patient-facing and will require a high level of patient contact both 1:1 and in groups, particularly in our inpatient services. You will also be required to escort up to 3 patients to support their attendance at meetings and other events. You will work with patients and other stakeholders to identify areas of concern and co-produce Quality Improvement Initiatives. The role may also involve minuting patient meetings, co-producing reports, and attending both ward and other meetings.
Part of the role will also include working with the Patient Experience Team to review complaints and support accessible responses.
The working hours are flexible, and you may be asked to work outside of office hours and varied hours over each week. These will be planned over a 3-month rota. There is a requirement to travel county-wide.
Main duties of the job
1. Provide efficient and effective administrative and project support to the teams.
2. Co-produce PowerPoint presentations and other materials for meetings, forums, and events as required.
3. Support Patient Partners to develop a regular Every Voice newsletter.
4. Support with the development of materials and social media content to celebrate project work and co-production of feedback and quality improvement project posters.
5. Organise and facilitate project groups as part of Every Voice workplan, ensuring patients are supported to attend by booking transport, venues, and escorts.
6. Organise patient, carer, and staff training events and maintain a register of attendance.
7. Provide administrative support for the Every Voice Group meetings and Experience of Care team, including organising dates and venues, taking notes, making housekeeping arrangements, and preparing and distributing meeting packs.
8. Maintain personal drive and motivation to achieve excellent standards of work and ensure that the needs of the patients are at the core of the services provided (consistently demonstrating the 6Cs: Care, Compassion, Competence, Communication, Courage, and Commitment).
9. Occasional working outside core business hours to facilitate projects.
10. Maintain confidentiality at all times relating to patients, staff, members, governors, and the Trust.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism, and social care services in the county of Lincolnshire. Employing around 2,900 staff and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high-quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top-scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups, and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge, or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable, and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
* Early access to Psychological Therapies and Physiotherapy
* Competitive annual leave allowance
* Car leasing scheme
* Free eye tests
* Money-saving options through our salary sacrifice scheme
* Discounts on major high street retailers and restaurants
Get in touch today!
Person Specification
Qualifications
* GCSE (C grade or above) in Maths and English Language or equivalent
* Current (last 5 years) lived experience of complex mental health needs and receiving treatment within inpatient services
Experience
* Experience of working with patients and carers and supporting their voices to be heard
* Experience of communicating with a wide range of public and staff through different media (verbal and written)
* Experience of providing administration support
* Experience of preparing and presenting reports
* Experience of creating PowerPoint presentations
* Experience of setting up meetings using MS Teams
* Experience of co-production
* Experience of working within health or social care
Skills
* Understanding of Microsoft Packages, in particular Microsoft Word, use of email, and creating PowerPoint presentations
* Ability to work on own initiative and manage own time effectively to achieve deadlines and meet competing demands
* Ability to produce accurate work of a high presentational standard
* Well-developed interpersonal and communication skills
* Ability to deal with difficult situations with tact, understanding, and empathy, i.e.: verbal aggression
* Good telephone and face-to-face manner
* Committed to ongoing personal development
Special Requirements
* Ability to analyse situations and make informed judgements, knowing when to escalate
* Awareness of confidentiality requirements and data protection
* Ability and willingness to independently undertake cross-site working
* Willingness and ability to travel nationally for forums/meetings if required, including providing transport for patients.
* Willingness and ability to escort patients to meetings and forums
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lincolnshire Partnership NHS Foundation Trust
Every Voice Guardian (Patient and Carer)
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