Are you looking to start your career in the Mortgage Industry?Do you have experience in Financial Services and confidence in sales?This could be the start you're looking for With exceptional incentives packages, individual and team recognition, the company are privileged to have brought together of over 400 skilled professionals, with over 25% of the team remaining with the company for 10 years or more. The Mortgage Customer Relationship Manager Role Mortgage Customer Relationship Managerare skilled communicators who promote the company brand and services by maintaining long term relationships with our key customers to generate further business opportunities.You will be responsible for engaging with customers to build and maintain profitable relationships with our key customers, identifying customers individual needs and match their requirements with the latest products and/or services to increase sales opportunities and expand the customer base by upselling or cross selling. Mortgage Customer Relationship Manager key responsibilities: Responsibility for managing the remortgage leads - ensuring that weekly, bi-weekly and monthly merge emails are all sent, clients are called and texted in agreed timeframes to maximise the number of appointments in any month Keep accurate records of which appointments have been booked, and which clients have asked to be removed from our database Contacting and keeping in touch with advisers clients from their general appointments to assist with their nurture journey and pass the lead back to the adviser when the client becomes ready to proceed. Timeframes and structure agreed with Financial Services BDM Mortgage Customer Relationship Manager Package Office based in Leeds Salary £22k Performance bonus up to £250 per month Commission for booking appointments Company and Industry events Career progression Mortgage Customer Relationship Manager desired skills and experience GCSE or equivalent in English and Maths. Understanding of financial services market Understanding of Financial products and services Excellent interpersonal and communication skills. Proficient in all Microsoft applications and CRM management systems Maintain a positive attitude focussed on customer satisfaction. Advanced Administration and/or soft sales selling experience Think that this role is right for you? Contact us to arrange a call, we’d love to find out more about you.