Company Description
ProMo Cymru is a charity and social enterprise dedicated to informing, engaging, connecting, and amplifying the voices of young people and communities. With a focus on creativity and digital technology, ProMo collaborates to improve services and support the third and public sectors. Through communication, advocacy, cultural engagement, digital and media production, ProMo works to empower communities and share knowledge gained from over 20 years of digital youth information projects.
Role Description
This is a full-time on-site role in Caerphilly for a Helpline Advocacy Advisor. The Helpline Advocacy Advisor will be responsible for providing support, information, and advocacy services to individuals in need. They will work closely with clients to address their concerns, provide resources, and advocate on their behalf to ensure their well-being and access to services.
Qualifications
* Strong communication and active listening skills
* Empathy, patience, and understanding towards individuals in need
* Experience in advocacy, social work, or counseling
* Ability to work collaboratively with a team
* Knowledge of community resources and support services
* Organizational and time management skills
* Experience working with young people and diverse communities
* Relevant degree or certification in social work, advocacy, psychology, or related field
Seniority level
Entry level
Employment type
Full-time
Job function
Legal
Industries
Civic and Social Organizations
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