Subscribe to our newsletter below and never miss the latest updates or an exclusive offer.
Apply to: Customer Services Assistant Apprentice
Name Email Telephone Address Cover Note Upload CV
What do you want to search? Keyword Apprenticeship Type Location
Customer Services Assistant Apprentice
Apply From: 13/01/2025
Learning Provider
Delivered by ESSEX COUNTY COUNCIL
Employer
Essex County Council
Vacancy Description
* Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
* Provide support and training to customers using information communications technology (ICT) equipment and software.
* Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
* Oversee and provide customers with guidance in the use of self-service equipment.
* Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
* Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
* Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
* Contribute to the compilation of statistical returns, and any other general administrative duties.
* Responsible for locking and unlocking, as necessary, acting as keyholder.
* Specific individual and shared targets and objectives are defined annually within the performance management framework.
Key Details
Vacancy Title
Customer Services Assistant Apprentice
Employer Description
At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.
Vacancy Location
Central Library Cross Street CM20 1HA
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000295782
Key Dates
Apply From
13/01/2025
Closing Date For Applications
2025-01-26 23:59:59
Interview Begin From
Possible Start Date
2025-03-31 00:00:00
Learning Provider
ESSEX COUNTY COUNCIL
Contact Details
Entry to Work Vacancy Type:
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience.
Apply Now
#J-18808-Ljbffr