Job Title: POD Clerk
Department: POD
Reports To: POD Manager
Location: Aghalee, Co. Armagh
Hannon is a leading logistics and supply chain management company, providing innovative solutions to businesses of all sizes. With over 20 years of experience in the industry, we are committed to delivering exceptional service to our clients.
Our Ideal Person
We are seeking a detail-oriented and reliable Proof of Delivery Clerk to join our logistics team. The Proof of Delivery Clerk will be responsible for verifying and recording the successful delivery of goods and services to customers. This role plays a critical part in ensuring accurate documentation and facilitating smooth communication between drivers, customers, and internal departments.
Duties and Responsibilities
1. Document Verification: Review and verify delivery receipts, bills of lading, and other proof of delivery documents to ensure accuracy and completeness.
2. Data Entry: Input delivery information into the company's tracking system or database, ensuring records are up-to-date and accurate.
3. Customer Communication: Liaise with drivers and customers to confirm deliveries, resolve discrepancies, and address any concerns or issues.
4. File Maintenance: Organize and maintain physical and electronic records of deliveries, ensuring they are easy to access and stored according to company policies.
5. Reports: Generate and distribute daily, weekly, or monthly delivery reports to supervisors, managers, and other stakeholders.
6. Discrepancy Resolution: Identify and escalate any delivery issues (e.g., damaged goods, missing items) to appropriate departments for resolution.
7. Support Drivers: Assist delivery drivers with necessary paperwork, instructions, and clarifications regarding delivery routes or schedules.
8. Compliance: Ensure all delivery documentation adheres to company policies, industry regulations, and legal requirements.
9. Problem-Solving: Proactively address any issues that arise during the delivery process, ensuring minimal impact on customer satisfaction.
Knowledge, Skills and Experience Required
1. Administrative based experience is preferred.
2. Strong attention to detail and accuracy in data entry and document verification.
3. Excellent communication skills, both written and verbal.
4. Proficient in using computers, including MS Office Suite (Word, Excel, Outlook), and delivery tracking software.
5. Ability to work independently and as part of a team in a fast-paced environment.
6. Ability to handle confidential and sensitive information with discretion.
Why Join Us:
1. Opportunity for growth and career advancement within the logistics industry.
2. Supportive work environment with a focus on teamwork and employee development.
Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon reserves the right to vary duties and add duties as they deem necessary.
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