Service Co-ordinator £28,000 - £30,000 + benefits
A reputable organisation located in the Knutsford area is recruiting for a Service and Repair Co-ordinator. The role is Monday-Friday 8:30am - 5pm with an early finish on Friday! The company offers great benefits and a very stable work environment. We are looking for candidates who have experience in a similar role, planning and scheduling appointments for engineers.
You will be responsible for effectively planning and coordinating the schedules of field engineers to ensure the completion of repairs and services.
The ideal candidate will have excellent communication skills, must be organised, prioritise workloads, and possess problem-solving abilities.
Responsibilities:
* Speak with customers B2C and B2B about initial problems with products/equipment, report the fault or repair, and in the first instance, try to resolve with the technical team.
* Coordinating with engineers to book service appointments, managing their diaries to assign availability, and sending out confirmed appointments.
* Ensuring that the engineer has all resources and equipment available to complete the job on time.
* Managing customer expectations at all times, dealing with a diverse range of customers from individuals to businesses.
* Ensuring all service visits are completed efficiently and to a very high standard, contacting the customer to gain feedback.
* Tracking work orders and producing quotations for further work needed.
* Logging and inputting everything onto the CRM database.
Requirements:
* Experience in a similar role of planning appointments, scheduling appointments, and service coordination.
* Experience coordinating with engineers and booking appointments for customers.
* Excellent communication skills, both verbal and written.
* Ability to prioritise and multitask, juggling workloads and knowing what is urgent and what isn't.
* Self-motivated and confident.
* Good geographical knowledge of the UK.
* Excellent customer service skills.
If you are keen on this role and would like to hear more, please apply and send your CV for an immediate screening. This is an excellent opportunity working for a well-established business that can offer a long-term future, along with excellent benefits and car parking.
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