Compass Group, North America Hospitality Excellence Manager in Cambridge, Massachusetts
Position Title: Hospitality Excellence Manager
Reports To: General Manager
Other Forms of Compensation: Comprehensive Benefits Package
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers, and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021!
This position is eligible for an Employee Referral Bonus!
Job Summary:
The Hospitality Excellence Manager role is responsible for cultivating a guest-centric culture that brings creativity, convenience, enjoyment, and a sense of community to our food program. As the Hospitality Excellence Manager, you'll be at the forefront of driving the local transformation of our food and beverage operations through engaging activations, enhanced merchandising, and best-in-class hospitality.
The Hospitality Excellence Manager will collaborate with and support a team of food service managers and hourly associates, guiding them toward excellence in hospitality, culinary innovation, digital engagement, and design. This role will report to the General Manager and work closely with the Regional Experience Director to spearhead the development and launch of our inaugural Experience Team, ensuring that every guest interaction is positive, memorable, and aligned with the Food Program, Compass, and RA's brand image.
The Great Things You Will Do:
1. Implement regional strategies and identify new opportunities to deliver best-in-class food, service, and hospitality experiences.
2. Conduct weekly observational walk-throughs to ensure service standards in all food and beverage service areas are being met.
3. Own the end-to-end food program pop-up and experiential events calendar and programming.
4. Manage the relationship with key stakeholder groups at the site level.
5. Be responsible for implementing client-led, regional, or Compass initiatives throughout the year.
6. Lead the revamp of the daily
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