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Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
* 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
* Hybrid working options.
* Enhanced Maternity leave. Paternity and Adoption leave.
* 24/7 free and confidential employee assistance service.
* Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
* Life Insurance (4 x annual salary)
* Pension matching scheme (up to 5% of salary)
* Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
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What's the role?
As a Contracts Administrator your role is to support the Contracts Team manage Direct and TPI contracts and customers. You are responsible for administering the contracts mailbox dealing with customer queries, service requests and ensuring these are dealt with in a timely manner.
The Contracts Administrator is responsible for reviewing customer contracts and contact details for completeness, updating CRM system and highlighting any information gaps. The department handles a high volume of contracts and the ability to deal with high volumes of data/queries with accuracy whilst adhering to KPI’s is key. This role is based in our Glasgow Office, working 40 hours per week.
Key responsibilities:
* Adding new contracts and processing contract amendments on CRM System
* Managing deappointments and reappointments
* Ensuring CRM system is updated with correct contact and contract information
* Responding to customer queries in the contracts inbox
* Other administrative tasks as required
To be considered for this role, we would love you to have:
* Excellent Communication skills
* Excellent Organisation skills
* Excellent written and verbal communication skills
* Ability to work closely with and build relationships with different departments
* Motivated self starter with a flexible working attitude
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