Are you an accomplished coordinator of international moves searching for your next challenge? Based in Kent, this role offers a hybrid work schedule with the expectation of in-office attendance at least once per week.
Join a reputable moving company that handles both individual and business clients' foreign removals. You'll manage shipping, take care of logistics, and make sure the move goes smoothly.
Key Responsibilities:
* Oversee the whole planning of overseas relocations for both individual and corporate customers.
* Communicate with customers to learn about their moving needs and offer specialised relocation services.
* To guarantee on-time delivery, work with freight forwarders, shipping companies, and customs.
* Compile and handle customs paperwork as well as other paperwork related to overseas moves.
* Verify adherence to corporate policy and international regulations.
* Keep in constant contact with clients, updating them on the status of shipments.
* Work together with internal teams, partners, and suppliers to expedite the relocating process.
* Address any difficulties or hold-ups in transit, taking proactive measures to fix problems.
* For overseas relocation, provide cost estimates and guarantee billing accuracy.
* Provide exceptional customer care to guarantee a stress-free moving experience.
Requirements:
* Previous experience in international moving or relocation is required.
* Strong knowledge of goods, customs, and international shipping laws.
* Outstanding communication and customer service abilities.
* The capacity to meet deadlines and oversee several transfers at once.
* A keen eye for detail and a powerful ability to solve problems.
* Desire to visit the Kent office at least once a week.
Reach out to Alchemy Global Talent Solutions today.