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Our client, the UK’s only supplier of 100% green gas and renewable electricity, is looking for a Credit Controller to join their team. In this role, you’ll engage with domestic energy customers to manage outstanding debt balances, investigate accounts to resolve billing issues, and arrange personalized payment plans, encouraging direct debit payments, to manage both current usage and outstanding debt. If you're an experienced Credit Controller with strong numerical skills and the ability to adapt your customer service approach, apply today!
Key responsibilities:
1. Contact domestic energy customers to follow up on outstanding debts
2. Set up payment arrangements, encouraging direct debit payments
3. Engage with customers to discuss and clarify their energy bills
4. Liaise with internal teams to provide updates and reports
5. Coordinate with debt collection agencies and manage debt allocation to agents
Skills and experience required:
1. Minimum of 5 years' experience in credit control
2. Previous experience in an energy supplier or consultancy - desirable
3. Excellent customer service skills with a compassionate approach to vulnerable customers
4. Advanced Excel skills & excellent attention to detail
5. Strong proficiency in Maths to understand a customer's bill
6. Self-motivated with tenacity and drive
7. Ability to work effectively within a small team
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