Job Advertisement: Customer Service AgentYOU MUST HAVE B2C (NON-BRANCH-BASED) BANKING EXPERIENCE TO BE ELIGIBLE TO APPLY FOR THIS ROLE.Location: BirminghamJob Type: Hybrid (Office/Home-based)Contract: PermStart Date: ASAPAre you a proactive and customer-focused individual with a passion for delivering exceptional service in the banking sector? Join our client, an innovative and rapidly growing financial organization, as a Customer Service Agent and play a key role in shaping the customer experience during an exciting period of growth.Key Attributes for the Role
* Proven experience in a customer-facing banking role, with a focus on delivering exceptional service.
* A strong drive and initiative, with the ability to adapt and thrive in a dynamic environment.
* A customer-first mindset combined with technical knowledge to provide effective support.
* Demonstrated B2C banking experience, showing an understanding of individual customer needs.
About the Role As a Customer Service Agent, you will ensure customers receive top-tier service across various channels, contributing to the company's success as it prepares for its official launch.Key Responsibilities:
1. Customer Interaction: Handle inquiries via phone, email, social media, and in-app chat (post-launch...