Income Officer
£36,142.65 per annum
37 Hours per week
Location Harbour House
What will you be doing in this role?
Ensure income is maximised by adopting a recovery focused approach alongside a commitment to providing our customers with support and an excellent customer service.
We are looking for an enthusiastic and target driven individual to join our busy Income Management Team. The primary focus of this role will be to recover monies owed to Community Gateway, whilst doing everything possible to ensure our customers are not financially excluded.
It is not necessary to have experience of rent collection, as full training will be given; however applicants will need to evidence the ability to influence internal and external customers, have excellent interpersonal and team working skills, and will have previously worked in a target driven environment.
What we are looking for:
* You will be able to manage a portfolio of rent accounts, ensuring a proactive approach is adopted to reduce arrears.
* You can communicate with customers face to face, by phone and in writing offering support and making arrangements for the repayment of debts owed to the Association.
* You can offer advice and assistance about rent related benefits as well as signposting customers to support with income maximisation and other support.
* You will also have experience of working in a customer focused, performance driven environment
It would be a bonus if you also had:
* Experience of working within the social housing sector
* Experience of working with diverse groups including those who are vulnerable and financially excluded.
* In depth knowledge of Housing Benefit, Universal Credit legislation
Why work at Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
Working arrangements:
This role is based at our gorgeous dockside offices in Preston with occasional evening and weekend work being a requirement of this post. We offer flexibility wherever possible to accommodate our business and your personal needs.
You must hold a current driving licence and have use of a vehicle insured for business purposes.
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work.so if you think you have the skills, experience and can live our values, then we want to hear from you.
Dates for your diary:
The closing date for this advert is midnight on 30th April at midnight with interviews expected to be held on 8th May 2025.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.