Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and EasyHotel, located across the UK, Europe, and the Caribbean.
An excellent opportunity has arisen for an experienced Front Office Manager at our Holiday Inn in Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.
This role is very hands-on and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge, and Nights Team), providing support to the whole team. You'll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth.
Join us and enjoy the following benefits:
* Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
* Employee Assistance and Welfare Program
* Health Plan
* Life Insurance
* Cashback and discounts on leading high street retailers
* Complimentary Meals on duty
* Employee of the Month and Employee of the Year celebrations
* Recommend a friend scheme
* Excellent Training & Development
What will your key responsibilities and duties be:
* Manage and guide our Front Office Department to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and our company objectives.
* Ensure that our guests receive a high level of personal attention during the check-in and check-out process, and any other interaction that our Front Office Team may have with our guests.
* Attention to detail in relation to financial awareness such as accurate billing, credit facilities, and a smooth night audit process.
* Able to maintain our brand standards in relation to Service, Accounting, and our Loyalty programme.
* Cover duty management shifts in the absence of other Heads of Departments.
* Recruit, engage, and retain our colleagues through effective performance management, and assist with daily admin according to company policy and procedures.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it are our key core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
* True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you to help and support them during their stay.
* True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
* True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
What we are looking for:
* Previous management experience as a Front Office/Reception Manager, Assistant Front Office Manager, or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office. An experienced Guest Service Manager from a full-service hotel may also be considered.
* Experience in creating training processes, delivering training, and maintaining training records is essential for this role.
* Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure.
* Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
* Willing to work a flexible schedule including evenings, weekends, and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
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