ROLE: Operations Assistant - Immediate Start!
LOCATION: Hounslow, with free onsite parking
HOURLY RATE: £12.50 + holiday accrual + Office Angels benefits
HOURS: Monday to Friday, 8am - 5pm or 6am - 3pm, 40 hours
DURATION: On-going, with the potential to go permanent
We are currently working with a Maintenance business in Hounslow, who are looking for additional support within their operations team. You will support with admin and customer service to ensure that all customer inquiries are managed and finalized within business SLAs. You will work in a close-knit team and have interaction with all internal teams. They are looking for a customer-focused, confident, and organized individual to join their team!
Duties:
1. Working in the Operations team, ensuring that the best and most efficient services are offered to their customers
2. Managing a high volume of enquiries
3. Reviewing and uploading each enquiry to the business system
4. Ensuring that the correct SLA is allocated to each job
5. Escalating any urgent enquiries to the Team Leader
6. Working to team KPIs, and reviewing performance with the Team Leader
7. Working with internal teams on a daily basis, including contractors
We'd love to speak to you if:
1. You love working in a close-knit team and enjoy supporting customers
2. You have a high attention to detail and have experience working to deadlines
3. You are a strong communicator and comfortable writing email responses
4. You are a confident user of MS Office and CRM systems
5. You are available immediately
This is a temporary position starting immediately, which is ongoing with the potential to be made permanent. Please apply today. Please call/email Erin Dunsby - 01784 460981 - erin.dunsby@Office-Angels.com
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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