Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
THE OPPORTUNITY:
* Direct the daily activities and tasks of the Maintenance Technicians in the city team.
* Supervise the completion of a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting, light repairs, up to and including major repairs or replacements of electrical HVAC, plumbing, structural, or other building assets.
* Build and lead a preventive maintenance plan including: performing periodic maintenance of electrical, HVAC, plumbing and other building or room equipment.
* Ensure quality of repairs to a high level finish in guest rooms and guest spaces, including furniture, doors, windows, patch and paint, and other hardware.
* Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations.
* Support the maintenance team with SOPs and other best practices to maintain a clean, organized, and safe work area while completing tasks related to maintenance, repairs or installations.
* Coordinate, meet and support our 3rd party contractors including painters, installers, furniture builders, housekeepers, and other specialized trades.
* Conduct thorough apartment walkthroughs and maintenance checks.
* Organize and document project information and updates.
* Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean.
* Travel to various buildings/cities as required.
* Supervise or lead projects or other specialized work.
* Perform other duties as assigned.
WHO WE LOOK FOR:
* Previous experience working in maintenance.
* Experience in a supervisory role with people management experience.
* High school diploma or equivalent.
* Certification in multiple skilled trades, such as HVAC, electrical or carpentry.
* Deep understanding of mechanical, electrical, plumbing, and HVAC systems.
* Someone who wants to share their knowledge and teach trade skills to the team.
* Strong knowledge of how to interpret and use building plans, schematics, drawings, and other construction or trade documents.
* A perfectionist that obsesses over all the details.
* Ability to take the initiative and problem solve independently.
* Professional demeanor and strong ability to establish positive relationships with others.
* Motivated to adopt new and emerging technologies.
* Knowledgeable with Google Suite.
* Ability to lift/carry items and stand/walk for extended periods of time.
* A background in construction, hospitality, or operations a plus.
* Must have a flexible schedule and open to working some weekends as business requires.
* This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis.
Benefits
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
* Competitive compensation.
* Generous stock plan.
* Medical, dental and vision insurance (where applicable).
* Flexible vacation.
* Wellness and volunteering days.
* Annual free credits and discounts to stay in Sonders.
* Workplace flexibility (for remote-specified positions only).
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.
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