Our Client is a well-established leader in the communications industry with over 25 years expertise within the private and public sector meeting the equipment needs of over 8,000 customers! They are currently looking for a positive and hardworking Customer Retention Executive to join their team.
Key Responsibilities:
* Proactively engage with customers approaching the end of their contracts or considering cancellation or upgrades.
* Take ownership of customer queries, listen attentively, ask insightful questions, and work diligently to resolve concerns and retain the customer.
* Collaborate closely with the Customer Services team and Account Managers to deliver the best possible outcomes for customers.
* Identify opportunities to enhance customer experience and recommend improvements to retention strategies.
* Utilize excellent communication skills to swiftly develop rapport and build strong relationships with customers.
* Monitor and report on retention metrics and contribute to the continuous improvement of our retention processes.
Key Skills & Experience:
1. Previous experience in customer retention, sales, marketing, CRM management, or related fields.
2. Proven track record of achieving targets and delivering exceptional customer service.
3. Strong problem-solving skills and the ability to think creatively to resolve customer issues.
4. Strong telephone manner with outstanding co...