Job Description
PAYMENTS STRATEGY MANAGER
UP TO £70,000
MANCHESTER
This is an exciting opportunity to take ownership of payment regulation and product across the business.
THE COMPANY
This company is a forward-thinking digital retailer, offering financial services. They offer different retail brands and prioritise sustainability with their fashion.
THE ROLE
You will be doing the following daily:
* Serve as the go-to expert on payment regulations and products across the organisation.
* Ensure the business stays compliant with scheme rules and industry standards.
* Lead the monthly payments forum, offering updates on performance, risks, and key initiatives.
* Identify and implement commercial payment strategies to enhance customer experience, boost revenue, and lower costs.
* Manage relationships with payment service providers to secure high-quality service at competitive rates.
* Collaborate with Information Security and external partners to ensure PCI compliance.
* Coordinate with Finance to ensure accurate reconciliation of payments and refunds.
* Minimize customer friction during Strong Customer Authentication (SCA) while maintaining robust protections against financial crime.
* Oversee the payment dispute and complaint resolution processes.
* Ensure payment services run smoothly, promptly addressing issues and analysing root causes to prevent recurrence.
* Supervise and develop the Assistant Payments Manager, providing daily guidance and long-term growth opportunities.
YOUR SKILLS AND EXPERIENCE
* Previous experience as a payments manager, payments product owner, or business analyst working within payments for ecommerce.
* Strong understanding of the technical steps involved in processing payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
* Strong understanding of payment regulations: PSD2, PCI, and scheme rules.
* Confident to work with external providers as the business owner of payment solutions.
* Highly analytical.
* Numerate degree from a Russel Group university.
* Excellent written and verbal communication skills.
THE BENEFITS
* Up to £70,000.
* Hybrid working.
* Discretionary bonus.
* 8% company pension.
* Private medical cover.
HOW TO APPLY
Please register your interest by sending your CV to Gaby Adamis via the Apply link on this page.