Company Description
MEDECINS SANS FRONTIERES UK
Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.
MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.
MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.
At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims.
Position
The Community Fundraising Assistant supports individuals and organisations raising funds for MSF, ensuring the safe processing and acknowledgement of donations and the administrative processing tasks related to community and corporate fundraising. They also provide stewardship and support to companies carrying out employee fundraising in the workplace, and for companies who choose MSF as their Charity of the Year.
The Community Fundraising Assistant plays a vital role in supporting a dynamic programme of MSF challenge events, community fundraising initiatives, and in-memory or tribute donations.
This position is essential to the smooth functioning of the Community, Events & Tributes team, ensuring efficient administrative processes, such as banking and donor acknowledgment, and financial reconciliations. The role also involves providing guidance and assistance to event participants and community fundraisers, offering excellent supporter care to help elevate donations and build lasting relationships.
A key aspect of this role is responding with sensitivity and empathy to donors making in-memory or tribute gifts, ensuring that their needs are met with care and attention.
By delivering exceptional stewardship, the postholder will foster ongoing support and engagement, encouraging repeat donations.
The Community Fundraising Assistant will work collaboratively within the team, supporting day-to-day operations and helping to create a seamless and rewarding experience for MSF’s community of supporters.
LENGTH OF CONTRACT: Permanent
LOCATION: London - Hybrid
SALARY: £31,092.77 per annum
Internal grade: 12.1
Requirements
* Organised and flexible, able to prioritise.
* Highly motivated, able to work independently.
* Analytical and administrative skills.
* Proven ability to build and maintain positive relationships.
* Proactive and positive approach.
* Willingness to support colleagues.
* Demonstrable experience in a broadly similar role or environment.
* Experience of using databases.
* Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
* Excellent time management skills with the ability to prioritise a workload and to work independently to meet deadlines.
* Good numerical skills.
* Excellent and engaging written communication and listening skills and the ability to adapt style to suit a wide range of supporters.
* Confident interpersonal and verbal communication skills, including the ability to empathetically communicate with recently bereaved individuals wishing to donate or raise funds for MSF.
* Accuracy and excellent attention to detail.
* Willingness to work occasionally evenings and weekends and to travel nationally and internationally if required.
Other information
HOW TO APPLY
Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date.
Recruitment timetable:
* Closing date for applications: Sunday 9th February 2025 by 23:59
* Interviews: Thursday 13th and Friday 14th February 2025
As a part of the interview process the candidate will need to complete a task.
Incomplete applications will not be considered. Shortlisting for interviews will be based on your CV and Letter of Motivation therefore we encourage candidates to read the job description in full.
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