OTE
Overview
Charles Hurst Renault Newtownabbey
Hours: Monday to Thursday 8 am to 5.30 pm, Friday 8 am to 5.00 pm, 1 in four Saturdays to 1 pm
Salary: £26,000 basic OTE up to £32,800
Charles Hurst Renault Newtownabbey is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team.
As a Service Advisor at Renault, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.
Responsibilities
* Booking MOTs, services, and other repair work for our customers
* Advising customers about warranty cover and upselling additional parts/accessories
* Liaising with the full Aftersales department to organize and schedule appointments
* Managing a high volume of customers daily, including telephone calls and online booking queries
* Informing customers of turnaround times and ensuring effective communication
* Maintaining accurate customer records and updating systems with bookings
Qualifications
You must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily while explaining technical information clearly and concisely. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems.
You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Benefits
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers. We recognize the hard work, flexibility, and commitment of our people, so we offer an industry-leading benefits package, including:
* Enhanced holidays that increase with service
* Eligibility to join one of our car schemes
* Critical illness cover after 2 years and Life Assurance
* Smart Health - free access to support 24 hours a day, 365 days a year
* Enhanced paid maternity, paternity, and adoption leave
For some roles, a company car and additional earning potential through commission or bonus are available.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer, committed to a working environment that is free from all types of discrimination and empowers our people to bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you starting with us.
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