Job purpose: To manage, develop and monitor all technical MEP and Fabric related services, through associated technical service partners in the delivery and continuity of services to our tenants, while protecting and enhancing landlord assets within the estate.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Contributing to the wider team vision and ethos of the organisation, the ideal candidate will be someone who is commercially minded, passionate, and willing to build and maintain strong internal and external stakeholder relationships.
Key accountabilities: Effectively manage all Hard Services operations, delivering effective Asset Management services into MEP, Building Fabric and Vertical Transportation in line with the company operations and Service Partner contracts.
Support with the overall performance of the Hard Services contract ensuring all SLAs and KPIs are delivered in accordance with the contract, measured by carrying out regular meetings and communication with the incumbent MEP provider.
Provide updates to the Technical Manager with the management of all MEP services and the performance of the MEP incumbent.
Delivery of Technical Projects, with the support of the Technical Manager.
Audits/inspections of engineering services, plant and overall operation in line with Estate Management standards, matrices and industry practices. Analysis, review and production (where required) of engineering reports. This will include but not limited to water quality, life safety and lifting equipment, ensuring all regulations are adhered to and inspections are in date.
Review plant and system performance, highlighting solutions in unsatisfactory areas.
Ensure operational, planned and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation and ISO certification standards and procedures.
Maintain accurate records of works completed and associated financial costs. Use this information to report to the Head of Operations and External Stakeholders on a regular basis.
Regularly reviewing RAMS and permit submissions ensuring the correct permit procedure is followed and RAMS are accurate to the tasks.
Ability to review quotes and request the raising of purchase orders in a timely manner ensuring that buildings are kept compliant, working closely with the Building Managers.
Management of statutory compliance of all areas, incorporating landlord insurance inspections and external audit and assessment requirements. Working closely with service partners/contractors to resolve any remedials in a timely manner.
Financial accountability and business continuity for Fabric (with support of GRM) and MEP Repair works within the Buildings and elements of the Estate. Correctly scheduling works to manage service charge cash flow as necessary. Ensuring accurate tracking, and involvement in forecast planning.
The role includes the management of the MEP related elements of the estate health and safety system Riskwise and Elogbooks and the review and authorisation of Guest Company access and works permits using E-permits.
Provide input into regular operational management meetings and reports as required.
Arrange regular site-based contractor review meetings with all direct contracts.
Manage procedures for monitoring and benchmarking supplier and contract performance.
Act as the technical contact for LTA/Wayleave (input only), landlord leasing team, MEP and authorisation of fit-out companies, this will include reviewing scope of works and holding regular on-site meetings.
Leading on standards and procedures for M&E across the Park. Leading by example on service delivery excellence.
On-call support for the Business in relation to Emergency Procedures and Disaster Recovery.
Guest Experience working in collaboration with the Head of Experience by supporting the planning, developing, implementation and delivery of this key focus area for the business including Events & Sports in-line with the business strategy.
Effective stakeholder engagement with the leadership team.
Other ad-hoc duties as may be required as part of the operations team and/or the overall business
Reporting Relationships: Reporting to: Technical Manager
Working alongside the Operations Team, consisting of Head of Operations, Estate & Services Manager, Building Managers, Operations and Compliance
Working alongside all our Departmental Team Managers and the wider team
Strategic support to/from the Landlords Central Technical Operations team
Personal Attributes: Relevant mechanical or electrical qualifications
Have 5 years experience of responsibility for M+E services within high-end and fast paced commercial/residential environment.
Proven organisational and end-to-end project management skills
IOSH Managing Safely as a minimum, but NEBOSH General Certificate is desirable
Strong knowledge of electrical and mechanical systems within buildings.
Wider facilities management knowledge
Experience, knowledge and understanding of MEP and related technical services
Experience in planning and management of budgets
Ability to prioritise within a multi-tasking environment, flexibility and attention to detail
Innovatively driven
Unquestionable integrity, discretion, ethical and professional approach to business, commitment and personal credibility
Solid organisational skills including attention to detail and multitasking skills
Ability to think ahead, anticipate needs and prioritise accordingly
Champions unrivalled service excellence
Personal Skills: Strong communication skills (verbal, written and interpersonal)
Ability to develop written business content
Ability to think strategically, understand the big picture and adjust available solutions
Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver
Good analytical skills Critically analyse data to improve quality of deliverables and proposed solutions. Accuracy and attention to detail required
Confident decision maker and problem solver with a resilient and robust approach
Ability to communicate effectively at all levels
Excellent IT Skills in all Microsoft Office applications and other project management tools
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