Position: AOG Export/Import Operator
Location: Feltham
Shift: 4 on, 4 off (12-hour shifts, negotiable: 07:00–19:00) Day Shift
Salary: £35,000 - £47,000
Role Overview:
Provide efficient air freight operations and exceptional customer service for an expanding Freight Forwarder.
Key Responsibilities:
* Arrange shipments for customers
* Respond to emails and coordinate collections/deliveries.
* Prepare shipping documents (MAWB/HAWB) and ensure UK HMRC compliance.
* Monitor live AOG updates and adapt to customer needs.
* Investigate and resolve queries/complaints promptly.
* Manage costs, invoicing, and maintain accurate records.
* Liaise with approved suppliers and handling agents.
* Provide support with costings, quotations and invoices when required.
* Manage multiple shared inboxes, resolving queries in a timely manner.
* Support imports operational activities as and when required.
* Support the AOG Manager with ad-hoc requests.
Ideal Candidate:
Experience in Air Freight Export/Import & AOGs, with strong customer service and problem-solving skills