Patient Care Advisor - 37.50 hours per week - Permanent
An opportunity has arisen for a suitable candidate to join our Contact Centre team.
The role is to ensure patients are appointed into Trauma & Orthopaedics clinic slots and Paediatric Trauma & Orthopaedic clinic slots in a timely and efficient manner, ensuring patients wait no longer than the maximum waiting time standards for their health care.
The Contact Centre is based at Maglona House, there are four booking teams which consist of:
1. The referral team (including fast track)
2. Medical
3. Surgical
4. Community booking team
Each has a team lead overseeing operations, there is also a deputy service manager and a senior service manager.
Key Responsibilities:
1. Communicating with patients on multiple pathways.
2. Ensure patients are appointed timely and effectively.
3. Ensuring all recorded activity is accurate in regard to constitutional targets.
4. To call and agree appointments with patients whilst maintaining confidentiality and being, at all times, sensitive to the nature of appointments.
5. Accommodate patients' preferences regarding the date and time of appointments to the best of your ability.
6. To deal with all patient enquiries in an effective manner.
7. To ensure that all enquiries with an action are dealt with in a timely manner.
8. To ensure patients’ records are kept up to date with accurate information.
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
1. Being a clinically led organisation
2. Quality and safety at the heart
3. A positive patient experience every time
4. A great place to work
5. Managing our money well
As an organisation, we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
1. Junk Mail is checked regularly
Disclosure and Barring Service:
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.
As part of one of the largest employers in the UK, NCIC future employees will have also access to the following benefits:
1. A lease car may be available for this position; further details will be provided upon appointment if applicable.
2. 27 day holiday scheme rising to 33 after 10 years
3. Flexible working Scheme
4. Excellent opportunities for development
5. Competitive NHS Pension scheme
6. Access to NHS discounts with retailers and leisure companies
7. EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability.
#J-18808-Ljbffr