Customer Experience Administrator – Oxford, UK
Oxford, UK
Job Type Permanent
ROLE OVERVIEW
Reporting into the Customer Experience Manager, the Customer Experience Administrator will be responsible for general Academy administration.
ROLE DUTIES
Reception Duties:
1. Be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements.
2. Be responsible for the telephone switchboard, screening calls and taking appropriate messages where applicable.
3. Coordinate the arrival of deliveries that arrive at the Academy during office hours, ensuring any post and parcels reach the relevant areas.
4. Conduct regular stock takes and replenish stationery, refreshments, and equipment.
Office and Training Administration:
1. Ensure customers are provided with the relevant information and equipment throughout their time at the Academy.
2. Offer administrative support to the Board of Directors when required.
3. Coordinate the onboarding process for new students and plan for their arrival, including student kit, uniform, and stock ordering.
4. Coordinate student departure administration for Customer Experience to include but not limited to controlling and cancelling both Leading Edge Aviation and Airport passes.
5. Provide ad-hoc administrative support required by the Head of Training (HoT) where required.
Transport Coordination:
1. Coordinate the transportation of students.
2. Make travel arrangements for the business, including flight bookings, car hire, and hotel arrangements.
CORE COMPETENCIES
1. Excellent IT skills with working knowledge of Microsoft applications.
2. Strong organisational skills with the ability to manage multiple tasks simultaneously.
3. Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook.
4. A can-do attitude with the willingness to go the extra mile for our customers.
How to Apply:
Ready to take flight with Leading Edge Aviation? Send your CV and a cover letter that tells us about your relevant experience to talent@leadingedgeaviation.com. We’ll be in touch if you’ve been shortlisted for an interview.
Thank you for considering a career with Leading Edge Aviation!
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
We strive to recruit individuals with the right mix of skills, experience, and potential and welcome applications from a diverse range of applicants. Please note having a criminal record will not necessarily be a barrier to you working with us and will depend on the nature of the position and the circumstances of your offences. We undertake not to discriminate unfairly against applicants because of convictions, cautions, reprimands, or outstanding criminal proceedings.
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