The Account Manager at CIRRO Fulfillment plays a pivotal role in fostering client relationships, understanding their needs, and delivering great service. Responsibilities include client communication, strategic planning, and ensuring satisfaction. The ideal candidate possesses strong interpersonal skills, industry knowledge, and a proactive approach to client management.
Role Key Responsibilities
1. Manage and nurture relationships with existing clients to ensure satisfaction and retention.
2. Serve as the primary point of contact for client inquiries, requests, and concerns.
3. Collaborate with clients to understand their logistical needs and develop customized solutions.
4. Coordinate with internal teams such as operations, sales, and customer service to deliver seamless service to clients.
5. Proactively identify opportunities to upsell or cross-sell additional services to existing clients.
6. Monitor key performance indicators (KPIs) and metrics to assess client satisfaction and identify areas for improvement.
7. Prepare and present regular performance reports and business reviews to clients.
8. Stay informed about industry trends, market dynamics, and competitors to provide strategic insights to clients.
9. Handle negotiations and contract renewals with existing clients.
10. Lead resolution of any issues or disputes that may arise with clients in a timely and professional manner.
Job Requirements
1. Experience or interest in account management or customer relationship management within the logistics industry.
2. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
3. Strong organizational and time management abilities to effectively prioritize tasks and meet deadlines.
4. Knowledge of logistics processes, including transportation, warehousing, and distribution.
5. Strategic thinking and problem-solving skills to anticipate client needs and propose effective solutions.
6. Ability to work collaboratively in a team environment and across departments to achieve common goals.
7. Results-driven mindset with a focus on achieving targets and objectives.
8. Flexibility and adaptability to navigate changes and challenges in a dynamic business environment.
9. Bachelor's degree in business administration, logistics, supply chain management, or a related field preferred.
10. Fluent writing and speaking in Mandarin is preferred due to communication with HQ in China.
Hours: Monday to Friday, 9:00-17:30, 176 hours per month, flexibility is required
Salary: £27,000 - £29,000 per year
Job Types: Full-time, Permanent
Additional Pay:
* Bonus scheme
* Loyalty bonus
* Performance bonus
* Yearly bonus
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Flexitime
* On-site parking
* Sick pay
Schedule:
* Day shift
* Monday to Friday
Ability to Commute/Relocate:
* Cannock: reliably commute or plan to relocate before starting work (preferred)
Language:
* English (required)
* Chinese (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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