Location: Birmingham Area Pay: £12.50 per hour (Weekly Pay) Contract: 6-week contract with potential extension in January Are you a confident communicator with over 2 years of customer service experience? Do you thrive in dynamic environments and enjoy making customers happy? If so, we have the perfect role for you What We Offer: Flexible Shifts: Monday to Sunday Rota Shifts (8-4, 9-5, or 10-6) Hybrid Work: Office-based during the week, work from home on weekends (on a rota basis) Amazing Perks: Bar in the office �? Regular buffets and fun days �? Fantastic company culture On-Site Parking Staff Discounts Key Responsibilities: Provide exceptional customer service over the phone Handle customer inquiries and resolve issues efficiently Maintain a positive and professional demeanour at all times 70% Online Ticketing Responses 30% Inbound and Outbound Calls Requirements: Minimum 2 years of customer service experience Excellent phone communication skills Ability to work some weekends Ready to join a vibrant team and take your career to the next level? Apply today and become a part of our exciting journey