This is an exciting opportunity to lead the development of a new, customer-centric IT support service that is fully aligned with our school mission and ambitious digital strategy.
The postholder will play a pivotal role in transitioning the IT & Data support function from a reactive service to a proactive and forward-thinking model—
embedding new business processes, behaviours, and standards that deliver real impact for staff and students across the Family of Schools.
Responsible for the day-to-day management of 1st and 2nd line support, the postholder will coordinate helpdesk operations, lead a team of IT Professionals and Learning Technologists, and ensure issues are addressed
efficiently, consistently, and with a high level of care and professionalism. In addition to operational leadership, the role will include coordinating IT projects, supporting the Director of Technology & Digital Strategy with
budget management and procurement, and helping to shape continuous service improvements.
This role is ideal for someone who is passionate about service excellence, digital transformation, and creating a culture where IT is seen as a trusted, enabling partner.
Key Responsibilities include:
1. IT Project Coordination & Digital Services
2. Stakeholder Engagement & Communication
3. IT Service Improvement & Strategic Planning
Minimum Requirements:
* Experience in an IT service management role, preferably in a school or multi-site environment.
* Strong knowledge of Microsoft 365, SharePoint, and IT service management tools.
* Experience managing helpdesk systems, ticketing workflows, and ITIL best practices.
* Knowledge of classroom technology, 1:1 device programmes, and digital learning environments.
* Strong experience in incident response and IT support coordination.
* Ability to lead IT projects, ensuring successful delivery and minimal disruption.
* Proven ability to work across multiple locations, managing resources efficiently.
* Familiarity with networking, cloud platforms, and cybersecurity best practices.
Location: SE UK, Bristol
Salary: £45-55K + car allowance etc
Contract: Permanent
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